Shipping times and costs

Shipping Times

Shipping times apply once you receive the payment confirmation. 

• Colombia Orders: approximately 3 to 6 labor days to main cities and 5 days or more to the rest of the country.  

This shipping times apply given that no external forces affect the stipulated above.

In case you have any inquiries regarding your shipping you can contact us to +573108149940 (through WhatsApp or call from Monday to Friday 9:00am to 7:00pm COT) or email us to contact@pepapombo.com 

If the product has signs of damage at the time of delivery, you must record it in the courier’s guide as an observation and contact the Pepa Pombo customer service line at +57 310 8149940 (through WhatsApp or call from Monday to Friday 9:00am to 7:00pm COT) or email us to contact@pepapombo.com 

Shipping Costs

• For shipments in Bogotá and surrounding areas, shipping will be FREE for any purchase equal to or greater than COP $580.000. It’s important to enter the zip code correctly when filling out the shipping form for this to apply; for purchases whose amount is less than COP $580.000 the shipping cost will be COP $6.000.
• For shipments in Colombia (excluding Bogotá) any purchase equal to or greater than COP $580.000 will be Free; for purchases whose amount is less than COP $580.000 the shipping cost will be COP $25.000.